🌟 Be Part of Our Inspirational Team at RIU Hotels & Resorts!
At RIU Hotels & Resorts, we have been delivering exceptional guest experiences for over 70 years across 100+ hotels in 20+ countries. Renowned for world-class service, innovation, and a welcoming atmosphere, we invite you to join an organization that nurtures your development, champions diversity, and provides unlimited opportunities to excel.

Assistant Front Office Manager Role – Hospitality Leadership & Guest Service Excellence

About the Opportunity
Join us as an Assistant Front Office Manager and play a key part in delivering RIU’s signature hospitality. In this exciting position, you will oversee daily front office operations, coordinate a motivated team, and elevate guest satisfaction. If you are passionate about service excellence and aspire to grow in the hospitality industry, we want to meet you.

Key Responsibilities – Front Office Operations & Guest Relations

• Support the Front Office Manager in the seamless operation of the reception, concierge, and guest services areas.
• Lead and motivate the front office team to deliver efficient, courteous, and personalized service to every guest.
• Ensure accurate guest check-in, check-out, room allocation, and billing processes.
• Resolve guest inquiries, feedback, and concerns in a prompt, thoughtful, and solution-focused manner.
• Maintain updated knowledge of hotel facilities, services, and local attractions to enhance guest experience.
• Assist with staff scheduling, training, and coaching to ensure optimal performance and development.
• Monitor and maintain compliance with all company policies, health and safety regulations, and service standards.
• Collaborate with housekeeping, maintenance, and other departments to facilitate outstanding guest stays.
• Handle administrative duties including reporting, inventory, and supply management for the front office.

What We’re Looking For – Qualifications, Skills & Experience

• Experience in a front office or guest services supervisory role within hospitality (resort or hotel experience preferred).
• Excellent communication, interpersonal, and problem-solving skills.
• Demonstrated ability to lead, inspire, and develop team members in a fast-paced environment.
• Solid organizational and multitasking abilities with strong attention to detail.
• Proficiency in hotel management systems and MS Office suite.
• Fluency in English; additional language skills are a plus.
• Passion for hospitality, professionalism, and a guest-centric approach at all times.
• Relevant diploma or degree in Hospitality, Hotel Management, or a related field is an advantage.

Benefits & Growth – Join RIU Hotels & Resorts

• Competitive Compensation: Attractive salary and incentive package reflective of your efforts.
• Comprehensive Benefits: Access to healthcare, staff meals, and transport facilities.
• International Discounts: Enjoy exclusive perks and discounts at RIU Hotels & Resorts worldwide.
• Career Development: Gain access to professional training, advancement opportunities, and international career paths.
• Supportive Environment: Thrive in a collaborative, inclusive, and respectful workplace that celebrates your contributions.

Diversity, Equity & Sustainability – Our Commitment

At RIU Hotels & Resorts, we embrace diversity, equity, and inclusion as core values. Applications are welcomed from all individuals, regardless of gender, ethnicity, religion, ability, age, sexual orientation, or gender identity. We strive to foster an atmosphere where all team members can succeed and feel valued.

Through our Proudly Committed strategy, we champion sustainability and responsible practices in every aspect of our business. By joining RIU, you are not only shaping the future of hospitality but also creating a positive impact on communities worldwide.

Become a part of our journey to set new standards for excellence and create memorable experiences for guests around the globe!