🌟 Join Our Global Family at RIU Hotels & Resorts!
At RIU Hotels & Resorts, we’ve been shaping unforgettable experiences for over 70 years. With over 100 hotels in 20+ countries, we are a global leader in hospitality, renowned for exceptional service, innovation, and warm hospitality. Join a company that invests in your growth, celebrates diversity, and offers limitless opportunities to thrive.

Position: Front Office Manager
Department: Front Office

🔎 About the Role
This is a unique opportunity to join RIU Hotels & Resorts as Front Office Manager for our stunning twin properties - RIU Atoll & RIU Palace Maldives. In this role, you will be at the heart of guest engagement, supporting the seamless operation of the front office and buggy services. You’ll play a key part in ensuring smooth arrivals, departures, and guest movement across the resort while delivering exceptional service at every touchpoint. Unlike other resorts, this position does not involve direct handling of boats or airport teams, but effective coordination with those departments is essential.

💼 What You’ll Do

• Lead and manage the daily operations of the Front Office, including guest check-ins, check-outs, and overall guest relations.
• Manage and coordinate buggy services to ensure efficient and timely guest transportation within the resort.
• Supervise, coach and develop front office team members, promoting a guest-centric and collaborative culture.
• Coordinate with other departments and external airport/transport teams to ensure smooth guest arrivals and departures.
• Address guest inquiries, requests, and concerns with professionalism and a problem-solving mindset.
• Monitor front office performance and guest feedback to continually improve service quality.
• Support in preparing operational reports and managing departmental KPIs.
• Ensure compliance with company standards, safety protocols, and service excellence guidelines.
  

✔️ What We’re Looking For

• Proven experience as a Front Office Manager or in a similar managerial role within Front Office operations, preferably in a resort or hospitality-driven setting. 
• Excellent communication, interpersonal, and organizational skills.
• Strong leadership abilities with a proactive and hands-on approach.
• Familiarity with front office systems and buggy or transportation operations in Maldives.
• Ability to multitask and work under pressure while maintaining a high level of service.
• Strong coordination and problem-solving skills with attention to detail.
• Flexible, adaptable, and committed to guest satisfaction and team success.
  

🌟 Why RIU Hotels & Resorts?

Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.

A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.

Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.

🌍 Our Commitment
At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.

By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.