🌟 Join Our Global Family at RIU Hotels & Resorts!

At RIU Hotels & Resorts, we’ve been shaping unforgettable experiences for over 70 years. With over 100 hotels in 20+ countries, we are a global leader in hospitality, renowned for exceptional service, innovation, and warm hospitality. Join a company that invests in your growth, celebrates diversity, and offers limitless opportunities to thrive.

Department: Housekeeping

Location: RIU Sri Lanka

🔎 About the Role

This is an excellent opportunity to join RIU Hotels & Resorts as an Assistant Housekeeping Manager. You will support the Head of Housekeeping in delivering exceptional cleanliness, comfort, and presentation across guest rooms, public areas, and back-of-house spaces. Working closely with a multicultural team, you will help maintain RIU’s high standards of service while driving operational efficiency and fostering a culture of pride and teamwork.

💼 What You’ll Do

• Operational Support: Assist in planning, coordinating, and supervising daily housekeeping operations for guest rooms, corridors, public areas, and laundry to ensure consistent standards of cleanliness and presentation.
  

• Team Leadership: Lead, coach, and motivate housekeeping attendants and supervisors. Provide clear briefings, monitor performance, and maintain an engaged, high-performing team through recognition and constructive feedback.
  

• Quality Assurance: Conduct regular inspections and line checks of rooms and public areas, identify improvement opportunities, and ensure corrective actions are implemented immediately to meet RIU’s standards.
  

• Training & Development: Support induction and ongoing training programs focusing on cleaning techniques, guest etiquette, safety, and use of cleaning equipment and chemicals to maintain a skilled and compliant team.
  

• Inventory & Stock Control: Assist with ordering, receiving, and controlling housekeeping supplies, linen, and amenities. Implement measures to minimize waste and optimize stock levels while maintaining quality.
  

• Health & Safety Compliance: Ensure full compliance with hygiene, safety, and environmental procedures, including proper handling of chemicals, equipment maintenance, and reporting of hazards or incidents.
  

• Guest Relations: Respond promptly and professionally to guest requests and feedback, coordinating with Front Office and Maintenance to resolve issues and enhance overall guest satisfaction.
  

• Reporting & Administration: Maintain accurate daily logs, handover notes, and departmental records. Assist with payroll, scheduling, and performance documentation as required.

✔️ What We’re Looking For

• Relevant Experience: Previous experience in housekeeping supervision within hotels or resorts, preferably in a 4- or 5-star environment or high-volume property.
  

• Leadership Skills: Proven ability to lead a diverse team, manage rotas, and maintain motivation and standards during busy periods.
  

• Quality Focus: Strong attention to detail with a commitment to maintaining high housekeeping standards and delivering exceptional guest experiences.
  

• Communication: Clear verbal and written communication skills in English; additional languages are an advantage.
  

• Organizational Ability: Skilled at multitasking, prioritizing, and working under pressure while maintaining accuracy in administrative duties.
  

• Health & Safety Knowledge: Understanding of cleaning chemicals, PPE, and safety protocols. Certification or training in hygiene or housekeeping practices is desirable.
  

• Customer Service Orientation: A professional, friendly approach with a genuine desire to enhance guest satisfaction and handle requests tactfully.

💎 What You’ll Get

• Attractive Remuneration Package: Enjoy a competitive salary, allowances and incentives as part of our commitment to rewarding your hard work.

• Service Charge: RIU Sri Lanka is proud to offer one of the most attractive service charge distributions in the country.

• Nutritive Meals While on Duty: Enjoy well-balanced, nutritious meals to keep you energized during your work hours.

• Special Discounts: Benefit from exclusive discounts at all RIU Hotels & Resorts worldwide, giving you the opportunity to explore our global properties.

🌟 Why RIU Hotels & Resorts?

• Your Growth is Our Priority: At RIU Hotels & Resorts, we believe in nurturing talent from within. We are proud to provide our team members with opportunities to advance their careers through training, mentorship, and internal promotions, ensuring your potential is recognized and rewarded—whether locally or internationally.

• A Culture of Belonging: Join a team where your ideas and efforts truly matter. We foster an inclusive, collaborative environment where every voice is heard, and success is celebrated together.

• Rewarding Your Commitment: Enjoy a career with competitive compensation, employee benefits, and perks that reflect our appreciation for your dedication and excellence.

🌍 Our Commitment

At RIU Hotels & Resorts, we value diversity, equity, and inclusion as fundamental pillars of our success. We welcome all applications, regardless of gender, ethnicity, religion, disability, age, sexual orientation, or gender identity. We believe that a diverse team enriches our culture and drives excellence in service.

Additionally, we are firmly committed to sustainability and social responsibility. Through our Proudly Committed strategy, we place sustainability at the heart of all our decisions. This program reflects our dedication to minimizing environmental impact, promoting responsible practices, and making a positive contribution to the communities where we operate.

By joining RIU, you will become part of a company that not only strives for service excellence but also aims to create a positive impact on the world.